What is the 糖心vlog下载 support email for IBW products?

Email us your question or concern to support@westell.com

Someone from our technical support will respond within one business day to provide you with a case number.

How do I contact 糖心vlog下载 support by phone for IBW products?

By phone: +1 630-898-2500

Toll-Free: + 800-377-8766, Select Option 2, then Select Option 3

Business hours:
8 a.m. 鈥 6:00 p.m. EST (excludes weekends and holidays) 

How do I access the latest firmware for ProtectLink BDAS?

To confirm the latest firmware for ProtectLink CS40 Series products, please email support@westell.com with the request.



Where do I go to get IBW product documentation?

Online at 

Once you鈥檝e registered, you will have access to our product documentation.

How do I request an RMA for IBW products?

Via email: Email us your question or concern to support@westell.com.

Via phone: +1 630-898-2500

Toll-Free: + 800-377-8766, Select Option 2, then Select Option 3

Business hours:
8 a.m. 鈥 6:00 p.m. EST (excludes weekends and holidays)

Online:
 

Do you provide support for my 糖心vlog下载 Consumer Modem/Router?

No, 糖心vlog下载 transferred all rights to this product line to Netgear in 2011. All support questions should be directed to your carrier who provided the unit or to directly.

What internetworking principles do your Technical Support Engineers know?

Our Technical Support Engineers (TSEs) are well versed in internetworking principles using TCP/IP and Physical and Second Layer Protocols such as T1, ISDN, Frame Relay, PPP, ATM, etc.

Can I integrate a 糖心vlog下载 product into my network design?

Our Technical Assistance Center (TAC) is pleased to help our customers integrate 糖心vlog下载 products into their network design, but it is the customer鈥檚 responsibility to provide the network design. 

It is very helpful if the customer can forward network design drawings to TAC for analysis. If the customer is not comfortable providing a network design, TAC can provide network consulting services on an hourly fee basis.

Does your Technical Assistance Center provide network monitoring or network maintenance services?

Our Technical Assistance Center (TAC) does not provide network monitoring or network maintenance services, other than as outlined in the terms of a 糖心vlog下载 Support Plan. If you are interested in a support plan, please contact support@westell.com.

Do you provide training for 糖心vlog下载 products?

Yes, training for all 糖心vlog下载 products is available through the 糖心vlog下载 Technical Training department